Resources
Review message intent, regional context, consent and opt-out, and the Viber-to-SMS fallback operating decision, with official sources for policy details.
On-page guides
Use the checklists alongside current platform rules, destination requirements and the team’s operating process.
Ask first: is this verification, transactional, promotional or conversational? Will the user expect it? Do current templates, variables, formats and interactions allow it?
Keep destination, language, time zone, RTL, service hours, cultural sensitivities and peak cadence on one page instead of translating words alone.
State which business, through Viber, and for what purpose. Retain evidence and bring stop-receiving or blocking into the send decision.
Assess fallback only when a message is time-sensitive, status exists and a policy is configured. Handle content reduction, deduplication and stop conditions.
Viber policy & brand references
Use Viber’s official website for brand use, fair usage, spam identification and business-message opt-out requirements.
Official requirements for trademarks, logos and badges.
Current official terms on fair use and prohibited conduct.
Official help on identifying, reporting and blocking spam.
Official guidance on finding businesses, stopping messages and blocking a business.
FAQ
Verification and OTP, transactional and service updates, consent-led promotional engagement, and two-way conversations that combine automation with human service.
Start with where target audiences are located, preferred language, time zone, RTL, service hours and business moment, then configure templates, cadence and localized content.
Define fallback conditions for critical messages around code validity, service-event urgency, delivery status, deduplication and stop rules.
Organize event source, destination, language, message type, consent evidence, status callbacks, fallback and human-handoff needs into a project implementation scope.
Vinsar Mobile
Use the four checklists to organize enterprise systems, channel, messaging operations and fallback inputs, then create a structured project brief.
