Your system
Order, account, trip or campaign event
Developers / Enterprise integration
Define the business event, then connect it to the Viber channel through integration services.
Vinsar Mobile integration services coordinate enterprise events, consent and classification, channel credentials, endpoint mapping, status callbacks, SMS fallback and human handoff.
Enterprise system and Viber channel integration
Five modules connect one explainable service path.
Move from enterprise systems into messaging operations and onboarding services, through the Rakuten Viber Business Messages channel, then into status callbacks, SMS fallback and customer service.
Consent & message operations
Coordinate business identity, purpose, templates and send eligibility
Vinsar Mobile onboarding service
Map events, channel credentials, endpoints and operating rules
Viber Business Messages
Send through the enterprise’s onboarded business messaging channel
Status, fallback & care
Handle status callbacks, SMS fallback, automation and human handoff
Endpoint mapping, event fields, channel credentials and support workflows are coordinated through the project onboarding service.
Integration readiness
Bring these inputs to configure enterprise onboarding faster.
Purpose, destination, consent, content, fallback and data scope define the Vinsar Mobile integration-service scope.
- 01Use case and intent
Verification, transactional, promotional or conversational; describe the event and user expectation.
- 02Destination and language
Countries/regions, language variants, RTL, time zones and service hours.
- 03Consent source
Opt-in wording, capture point, business/channel attribution and evidence retention.
- 04Content and templates
Current template state, variables, rich-media need and opt-out expression.
- 05Fallback and events
Urgency, available status, deduplication, frequency and SMS content reduction.
- 06Data minimization
Share only fields required for the journey; confirm retention, audit and access boundaries.
Enterprise integration service
Coordinate onboarding between the enterprise system and the Viber channel.
The project service covers enterprise events, channel credentials, endpoint mapping, authentication coordination, event fields, status callbacks, SMS fallback and support workflows.
Prepare integration requirementsData principles
Keep a reason for every field.
Collect only the data required to complete the message purpose.
Retain the evidence needed for consent, templates and send decisions.
Bring opt-out, blocking and suppression into the send decision.
Vinsar Mobile
Bring enterprise system boundaries to the Viber onboarding discussion.
Describe the event source, destination, language, message type, consent evidence and fallback need to form a clear channel-access and integration-service scope.